Q. I have a photo taken when my child was young. Can I use this for the fantasy photo art.
A. It depends on the pose. If you upload or email the photo to us, we can advise you of whether it can be used.
Q. Can I see my transformed photo on the products before I purchase?
A. Because the art is created specifically for you from your photo, it is not possible to preview your photo on the products. Your photo art is not created yet. It is individually created by our digital artists. However, we understand you would like to "see" your art on the various products, and so we offer a preview of the photo art styles on the order page.
The preview shows the background you selected (in the case of Fairy, Elf, Dragon Rider, Baby Poems, and Caricatures), or the style of art you selected (Pop Art, Impressionist, Impasto, or Oil Painting).
Q. Can I order additional prints or products at a later date?
A. Yes, you may order prints or products using your photo art for up to a year after your most recent purchase. We will store your Photo Art images for one year. We store your uploaded images for 30 days. If you order a product using your uploaded image within 30 days we will have your image - if it is more than 30 days since that image was ordered you will need to re-upload the image.
Q. How long does it take for my photo art to be created?
A. It takes 3-5 business days for the artwork to be created and 2 business days for the photo gift to be made. We suggest you plan on 7-10 days for creation of your Photo Art Gift. It may take up to 5 days longer near holidays. We ship as quickly as possible, and sometimes it will be sooner than stated.
Q. What happens if the digital photo I send you is not suitable?
A. It is important to read and follow the Guidelines on the "Create" pages. If those guidelines are followed, it is likely your photo will be fine. When you place an order our digital artist checks your image for suitability. If the photo won't work, we will provide you with instructions on how to create a better quality photo.
Q. What happens to the original photo I uploaded once the art creation has taken place?
A. We delete any digital photos you have sent us 30 days after your order. We will store your photo art for one year from the most recent purchase date of that image.
Q. Can I buy the jpeg of my artwork?
A. Separate purchase of digital files (jpg) is available for Baby Poems, Caricatures and Fantasy Art. Digital File purchase is not available for Fine Art and Pop Art. You pay for the creation of the artwork once and then you are able to put that artwork on any of our products without incurring an additional Art Creation fee.
Q. Can I put my pet into a fantasy art background (make him a elf, dragon rider or fairy?).
A. Yes. We have had people do this with very interesting and fun results. Our digital artists are quite talented, I've been told.
Q. Is your fantasy art just for children?
A. No. Several adults have made quite nice pieces of digital art of themselves as a fairy, elf or dragon rider.
Q. Can I include more than 1 person in a piece of fantasy art? I wanted to have both my daughters in the fairy background.
A. Yes. Select the fantasy background you would like and send us an email with the specifics (number of people, background, any other custom requests) and we will give you a price quote.
Q. Can I use a different pose than shown for a selected background?
A. Yes. We can further customize your art with the pose you choose for the background you select. You may view our sample poses or choose a different pose and our artists will incorporate that pose into the background you select.
Looks WONDERFUL. The girls love it! Thank you so much.
- Heather S. - Folsom, CA
We welcome your comments!
Let us know what you like or would like to see or ideas for additions or changes...